This Privacy Policy explains how reddbank (“reddbank,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit reddbank.co or use a reddbank product that links to this policy.
Information we collect
Information you provide
Depending on the services you use, you may provide contact and account information, identity-verification information, financial goals, communications with us, and choices about data sharing, insights, and notifications.
Financial and transaction information
If you choose to connect a financial account, we may receive account balances, transaction history, merchant information, holdings, and related account details from our financial-data providers. We do not receive or store your online banking password.
Information collected automatically
We and our service providers may collect device and browser details, IP address, pages viewed, diagnostic data, and approximate location derived from your IP address. We use this information to operate, secure, and improve our services.
How we use information
- Provide and maintain reddbank products and connected services.
- Display balances, activity, subscriptions, cards, and financial insights you request.
- Verify identity, prevent fraud, and protect account security.
- Personalize features and remember your preferences.
- Communicate about service, security, support, and updates.
- Comply with legal obligations and enforce our agreements.
- Analyze and improve reliability, accessibility, and performance.
How we share information
We may share information with vendors that help us provide the services, including cloud hosting, authentication, financial account connectivity, banking infrastructure, analytics, communications, identity verification, fraud prevention, and customer support. These providers may use information only as permitted by their agreements with us and applicable law.
Our providers may include Plaid for connected financial accounts, Unit and its partner institutions for banking infrastructure and identity verification, Supabase for authentication and cloud services, and OpenAI for optional AI-assisted insights. The providers we use may change as reddbank develops.
We may also share information at your direction, in connection with a business transfer, or when reasonably necessary to comply with law, protect rights and safety, investigate misuse, or prevent fraud. We do not sell personal information for money.
Automated insights
If you enable financial insights, reddbank may analyze account and transaction information using automated rules and service providers to identify trends or surface suggestions. These insights are informational and are not financial, investment, legal, or tax advice. You can manage eligible insight preferences in the app.
Data retention and security
We retain information for as long as reasonably necessary to provide the services, meet legal and regulatory requirements, resolve disputes, and protect the services. Retention periods vary by information type and context. We use administrative, technical, and physical safeguards designed to protect personal information, but no system can guarantee absolute security.
Your choices and rights
You may disconnect linked accounts, adjust eligible consent and notification settings, or ask us to access, correct, or delete certain information. Depending on where you live, you may have additional privacy rights. We may need to verify your identity before completing a request, and some information may be retained where permitted or required by law.
Children’s privacy
reddbank is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy as our products or legal obligations change. We will post the revised policy here and update the date above. If a change is material, we will provide additional notice when required.
Contact us
Questions or privacy requests can be sent to privacy@reddbank.co.